Methodology
The Six Disciplines
The operating engine behind MSP to MVP. Six interconnected disciplines, thirty blueprints — working as one system.
Click a discipline in the honeycomb to explore its role, its blueprints, and how it fits into the complete Customer Success operating model.
CS Strategy
CS Strategy is how an MSP moves from delivering technology to advancing client business outcomes. It defines how you segment clients, align services, and allocate resources so every engagement earns strategic relevance. This discipline turns one-off wins into a repeatable system for becoming a more valuable client partner.
The Book
MSP to MVP
The Forbes Books playbook that lays out the framework this entire site is built on.
Chris DayHow the Five Blueprints operate within CS Strategy
One card per blueprint within CS Strategy. Click a card for the full read.