The MVP
Become the partner they can’t picture working without.
The best providers aren’t chosen on price, and they’re never the cheapest. They’re kept because they’ve become the most valuable voice in the room. This is where you step into that standard.
The Six Disciplines: Customer Success Assessment
Four minutes to see where your practice stands across the six disciplines of customer success from the book, and whether MSP to MVP is worth a deeper read for your team.
How it Works
From Assessment to Action
Move from insight to practice in four focused steps.
Assessment
A four-minute diagnostic across the six disciplines. See exactly where your practice stands today.
Take the assessment →
Big Ideas
Twelve interactive frameworks from the book. Read, test, and apply each concept in real time.
Explore the Big Ideas →
Action Plan
A personalized 9-step roadmap built from your assessment. Prioritize what moves the needle first.
View your action plan →
Ask Chris
Stuck on a discipline? Ask questions and get guidance grounded in the book and real practice.
Ask Chris a question →
The Premise
Two decades in, reliability is the price of entry, not the differentiator.
When every provider keeps the systems running, clients default to comparing on price. The work that makes you indispensable happens after the contract is signed. It has a name, and it can be practiced.
Capable. Responsive. Replaceable.
- Measured by uptime and tickets closed
- Value is assumed, rarely seen
- The relationship flattens into a utility
- Renewals turn on price
The most valuable partner in the room.
- ✦ Measured by the client’s business outcomes
- ✦ Value is made visible, on purpose
- ✦ Invited into the strategic conversation
- ✦ Renewals turn on trust
The Read
Where do you stand among serious operators?
Three honest reads. Not a score. A placement. See the standard the most valuable partners hold, and the distance to it.
Your placement
Answer the three reads on the left. Your standing settles onto the ladder of maturity — and the standard the MVPs hold comes into view.
The Practice
This is how the most valuable partners run their week.
Not a course to finish. A practice to keep. The disciplines the indispensable operate by, in the rhythm of real client work.
Set the Direction
Decide who you serve and how. A clear customer success strategy is the foundation of becoming indispensable.
Validate with Clients
Make your value visible and speak the client's language, so the work is seen, not assumed.
Plan the Operation
People, process, and technology, working as one repeatable engine that scales beyond heroics.
The Six Disciplines: Customer Success Assessment
Four minutes to see where your practice stands across the six disciplines of customer success from the book, and whether MSP to MVP is worth a deeper read for your team.