Open-Sourced ByScalePad

    Become your client's most valuable partner.

    A free open-source library of Customer Success methodologies, resources, and AI tools for MSPs.

    Customer Success framework illustration
    Mini-Apps

    Free AI Tools

    Practical AI tools you can run right now to assess, plan, and explain Customer Success work.

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    Methodologies

    How MSPs Run Customer Success

    Two connected models that turn Customer Success into an MSP's operating system — how you build the capability, and how you run it every day.

    The strategic model.

    The Six Disciplines

    Builds the six capabilities every MSP must operate together — strategy, health, deliverables, process, people, technology — so Customer Success has a real function inside your business, not just a title.

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    The operating model.

    The Bow-Tie

    Five lifecycle stages run as one continuous relationship with your client — from first conversation through renewal — so every day's work has a place in the system.

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    MSP to MVP by Chris Day — hardback book cover
    The book behind the method

    From MSP to MVP, the playbook in print.

    Published by Forbes Books, Chris Day's MSP to MVP lays out the framework this entire field guide is built on: how managed service providers become the most valuable partner their clients refuse to lose. The site operationalizes it; the book gives you the why.

    Chris Day — author portrait
    Chris DayAuthor · Founder, ScalePad
    Forbes Books
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